Patrick Morin Customer Service
You want to contact one of our stores?
To obtain a Patrick Morin store contact information, consult our store locator.
For any comments, questions, or complaints, do not hesitate to contact our Customer Service either:
- by email to the address: serviceclient@patrickmorin.com
- through our Contact Form
- by telephone at 1-844-876-8775, extension 46000
Please note that our customer service business hours are 8 a.m. to 5 p.m., Monday to Friday.
Online Orders
Do not hesitate to call your store for any questions regarding:
- the delivery as well as the timeframe, date, or time of delivery of your order;
- recovery of a pallet left behind during delivery;
- the pairing of orders to be delivered;
- picking up your order;
- a change or correction of your contact information;
- removal of an item;
- any return, exchange or refund of items ordered (see our return and refund policy).
You will find your branch phone number in your order confirmation email and in our store locator.
Technical Support
If you are having difficulty placing an order online or have any questions regarding our website, please write to our administration centre at serviceclient@patrickmorin.com or fill out our Contact Form.
Our business hours are from 8 a.m. to 5 p.m., Monday through Friday. Although we strive to respond to all emails the same day or the next business day, a response time of 24 to 48 business hours is to be expected in the event of a very busy period. If your situation is urgent, contact one of our stores.
Client Experience
Satisfaction
To report a satisfactory shopping experience in store or the quality of service received by our staff, write to us at the administrative centre at serviceclient@patrickmorin.com or complete our Contact Form. We will happily forward your comment to the management and to the store concerned.
Complaint
Our complaints are usually handled by each store’s management team. If you are unhappy with your experience, please contact your store’s customer service department. You can find your branch phone number using our store locator.
If, due to the nature of your complaint, you do not wish to call the store, you can write to Patrick Morin’s administrative centre at serviceclient@patrickmorin.com or through our Contact Form. You can also contact Customer Service at 1-844-876-8775, ext. 46000. If we are unable to answer you, please leave a message on our voicemail and we will call you back as soon as possible.
Quotes
All our quotes are processed in store. You can come on site or send us your request to the administrative centre by email at serviceclient@patrickmorin.com or through our Contact Form by giving us your postal code and the store you wish to do business with.
*Please note that, as a safety measure, we do not open any Internet link or any document that is not in PDF format. Keeping this in mind, please attach your building plan or list of products and materials in PDF format or list the products and materials directly in the body of your email.
To learn more about our quotation service, click here.
Comments and Suggestions
Do not hesitate to send us your comments and suggestions by email at the following address: serviceclient@patrickmorin.com.
Other Services
To reach one of the services below, call 1-844-876-8775.
- Customer and supplier accounts
- Distribution centre
- Marketing
- Purchases
- Supply
- Human Resources
- Information technology