Returns and refunds policy
Terms and conditions
If you change your mind or if a product does not meet your needs, you can simply return the unused item to any of our stores within 90 days of purchase for an exchange or refund. Items must be returned unused and in their original condition. Proof of purchase (receipt) and original packaging are required for all exchanges and refunds. Refunds will be granted by the same method of payment. A product that is returned under the conditions listed above but without an invoice will be refunded on a gift card at the lowest price in the system in the last 90 days.
A product that is returned in damaged packaging (or without packaging) will be refunded on a gift card. Exceptions to the return policy. No exchanges or refunds on:
- Special order products
- Cut products
- Mixed paints/stains
- Personalized products
- Clearance items
- Products, such as toilet seats, gloves, for reasons of hygiene
- Gas-containing items
- Gift cards
If you would like to return an online order delivered to your home without having to come to the store, you can. We will pick it up for you. Please note that fees apply. Contact your store to learn more about this option.
Price adjustment policy
If the item you purchased at regular price goes on sale less than 10 days after purchase, you can receive a price adjustment between the regular price and the discounted price on presentation of the invoice. The adjustement does not apply on end-of-season or clearance items.
Deposits on special orders cannot be refunded if the merchandise is not picked up.
Delivery fees are not refundable when returning a product.
Products returned by our delivery trucks will be subject to shipping and handling fees.
At all times, Patrick Morin reserves the right to refuse a return or exchange. Valid identification may be required when returning merchandise.
*This policy is currently in effect. If other policies are communicated through other platforms, the latter (web versions) take precedence.