To send feedback and suggestions, you can write to us at [email protected].

Patrick Morin always guarantees you the lowest prices on all products. If you find an identical item at a lower price elsewhere (local competitors located within 25 km from your nearest Patrick Morin store), you will be offered the same price - guaranteed! Same brand, same model, same manufacturer, same conditions (new, in-stock products) upon presentation of proof deemed satisfactory.

Our sales associates will be more than happy to find the item you need from the large selection of products available from our suppliers. Please note that there is a delivery delay on special orders and that returns are not accepted or may be subject to certain fees.

Yes, we provide in-store support to help you estimate the cost of your projects. Whether you’re building a new home, renovating your bathroom, installing flooring or building a flower planter, our associates are standing by to give you the advice you need.

A team dedicated to contractors, personalized services, field representatives, extended hours to serve you better, delivery service and much more.

Absolutely! You can buy gift cards at any of our stores in the amount of your choice.

If the item you purchased at regular price goes on sale within 10 days after purchase, you can receive a price adjustment between the regular price and the discounted price on presentation of the invoice. The adjustement does not apply on end-of-season or clearance items.

When you visit our Website, the system automatically recommends a store. This store is assigned by default based on your location as suggested by the IP address of your Internet connection. The choice of a store lets our system check availability. Groupe Patrick Morin has stores of all sizes in many locations, each with its own speciality. The prices of some products can vary from one store to another based on many factors specific to each market.

Yes, you can always change to another store. When you do so, the prices and availability of some products may also change.

To see the prices of the products, you need to choose a store. The prices of some products, including building materials, are not listed online due to market fluctuations in pricing. To get the prices of these products, we suggest you visit or call one of our stores.

Most of our products are listed online, but some cannot be posted for various reasons.

Please note that due to high traffic on our website, the inventories displayed on our website may not be a reflection of reality at the branch. Thank you for your understanding.

The quantities available in your store (based on the one you selected or as determined by geo-location) are posted on our Website. To give you as many options as possible, you will also find the availability of the products in 2 other stores nearest you.

Yes, we reorder most of the items posted on our Website.

Place your order in the morning and pick up your purchases the same day! You will have a maximum of 10 days after placing your online order to pick up your items at your store. An email will be sent to you when your order is ready. You must wait for this email before coming in store.

When you arrive, you will need to present yourself at the front desk with your order number (WEBCXXXXXX), a photo ID and the credit card used to pay for your order.

If you are unable to pick up your order in person, we accept third-party pickups. However, you must indicate the name of the person in charge of picking up your order in comments before finalizing your order. At the time of pick-up, the person responsible for the pick-up will need to provide your name, your order number (WEBCXXXXXX) and a photo ID for validation purposes.

If you are unable to pick up your order in person, we accept third-party pickups. However, you must indicate the name of the person in charge of picking up your order in comments before finalizing your order. At the time of pick-up, the person responsible for the pick-up will need to provide your name, your order number (WEBCXXXXXX) and a photo ID for validation purposes.

To cancel an online order with Patrick Morin, simply contact the pick-up/delivery store you selected when ordering. When calling, please have on hand your order information by referring to the confirmation email you received after making your purchase.

If you have not received your security code, call the number on the back of your credit card to update your account information. Then, try to place your order again. Contact us at [email protected] if the problem persists.

No, our online store does not accept prepaid cards such as Visa and Mastercard.

No, it is not possible to pay with a gift card on our website.

No, procucts on clearance cannot be transferred between our stores.

If you change your mind or if a product does not meet your needs, you can simply return the unused item to any of our stores within 90 days of purchase for an exchange or refund. Items must be returned unused and in their original condition. Proof of purchase (receipt) and original packaging are required for all exchanges and refunds. Refunds will be granted by the same method of payment. A product that is returned under the conditions listed above but without an invoice will be refunded on a gift card at the lowest price in the system in the last 90 days. A product that is returned in damaged packaging (or without packaging) will be refunded on a gift card.

At all times, Patrick Morin reserves the right to refuse a return or exchange. Valid identification may be required when returning merchandise.

If you would like to return an online order delivered to your home without having to come to the store, you can. We will pick it up for you. Please note that fees apply. Contact your store to learn more about this option. 

Exceptions to the return policy. No exchanges or refunds on:

• Special order products
• Cut products
• Mixed paints/stains
• Personalized products
• Clearance items
• Products, such as toilet seats, gloves, for reasons of hygiene
• Gas-containing items
• Gift cards

Some products may be subject to applicable fees when returned. Here is what those fees are:

• Deposits on special orders cannot be refunded if the merchandise is not picked up.
• Delivery fees are not refundable when returning a product.
• Products returned by our delivery trucks will be subject to shipping and handling fees.

If the item you purchased at regular price goes on sale within 10 days after purchase, you can receive a price adjustment between the regular price and the discounted price on presentation of the invoice. The adjustement does not apply on end-of-season or clearance items.

In effect for an indefinite period

Delivery is particularly important during this exceptional period because of the coronavirus. The health and safety of our employees and clients is OUR PRIORITY so we ask all our delivery people to comply with our protocol.

Here is an overview of the measures implemented:

• Goods will be left outside buildings for the safety of clients and employees;
• Social distancing will be respected by our delivery people, and this, at all times for the good of all;
• If the terminal is to be used to close a transaction, it will be deposited in a place deemed safe so that the client may take it and insert his card himself;
• After each delivery, the terminal will be disinfected;
• Our trucks will be disinfected at the beginning and end of the shift.

The use of proper hygiene measures will slow the spread of the virus. We need to have a collective awareness in an exceptional situation like the one we are currently experiencing and that is why we do the utmost to offer our clients a safe delivery experience.