FAQ

Customer service

Online experience

Why do I need to choose a store?

When you visit our Website, the system automatically recommends a store. This store is assigned by default based on your location as suggested by the IP address of your Internet connection. The choice of a store lets our system check availability. Groupe Patrick Morin has stores of all sizes in many locations, each with its own speciality. The prices of some products can vary from one store to another based on many factors specific to each market.

Can I switch stores when browsing the Website?

Yes, you can always change to another store. When you do so, the prices and availability of some products may also change.

Why can’t I see the prices of products?

To see the prices of the products, you need to choose a store. The prices of some products, including building materials, are not listed online due to market fluctuations in pricing. To get the prices of these products, we suggest you visit or call one of our stores.

Are all the products available in store posted on your Website?

Most of our products are listed online, but some cannot be posted for various reasons.

How can I check if a product is available in one of your stores?

The quantities available in your store (based on the one you selected or as determined by geo-location) are posted on our Website. To give you as many options as possible, you will also find the availability of the products in 2 other stores nearest you.

If an item is out of stock, will it be available again?

Yes, we reorder most of the items posted on our Website.

What is your Store Pickup Policy?

After placing an online order, you have a maximum of 10 days to pick up your items. Most orders are ready for pickup in 2 hours, but some may take longer to prepare due to stock availability and store hours. Once your order is ready, you will be notified by email. Please wait until you receive this email before coming to the store. To pick up your order, simply go to the special orders desk at reception with a piece of identification and the confirmation email (hard copy or on your mobile). You will also need your credit card.

Return policy

Terms and conditions of our return policy

If you change your mind or if a product does not meet your needs, you can simply return the unused item to any of our stores within 30 days of purchase for an exchange or refund. Items must be returned unused and in their original condition. Proof of purchase (receipt) and original packaging are required for all exchanges and refunds. Refunds will be granted by the same method of payment. Items returned based on the conditions listed above without a receipt and/or original packaging will be refunded with a gift card in the amount corresponding to the lowest price in the system. Exceptions to the return policy. No exchanges or refunds on:

  • Special order products
  • Cut products
  • Mixed paints/stains
  • Personalized products
  • Clearance items
  • Products, such as toilet seats, gloves, for reasons of hygiene
  • Gas-containing items
  • Gift cards

Price adjustment policy

If a product that you purchased at the regular price goes on sale in the following days, you are eligible for the discounted price within 30 days of purchase, EXCEPT on end-of-season clearance items. The discount does not apply in such cases.

Charges

Deposits on special orders cannot be refunded if the merchandise is not picked up. Delivery fees are not refundable when returning a product. Products returned by our delivery trucks will be subject to shipping and handling fees. At all times, Patrick Morin reserves the right to refuse a return or exchange. Valid identification may be required when returning merchandise.

Delivery service

Do you deliver?

Absolutely! With access to a fleet of more than seventy-five vehicles, our team of professional drivers will deliver your supplies where you need them, when you need them. Patrick Morin Renovation Centres offer an end-to-end delivery service to meet your needs for projects of every size. For custom delivery services to your home or worksite, you can always count on our experts.

You can now use our delivery service for your online purchases. Please note, however, that each store has its own pre-established delivery area, which covers a 50-km radius around each location. Your sector may not be covered by our service. When choosing the type of delivery, you will need to select one of the following options:

Home delivery: $50

  • Cube truck: Used to deliver easily handled items (e.g., BBQs, couches, showers, etc.).
  • Spider truck: Used to deliver paletted products or items to a location that can only be accessed by fork lift (e.g., palette of pellets or firewood).

Home delivery: $75

  • Crane truck (gin-pole truck): Used to deliver very heavy products or items that need to be placed at height (e.g., palette of shingles to be set on a roof, bundle of treated wood to be delivered to a fenced yard or gypsum panels to be delivered to an upper floor, etc.).
After making an online purchase that includes delivery, you will receive a call from one of our sales associates within 48 hours to arrange the delivery date. When receiving your order, you will need to show a piece of identification and the credit card used to make the online purchase. Please note that you cannot send a replacement to pick up your order. Only customers who placed an order can pick it up. Additional charges apply for the help of an assistant.
If you have any questions, please contact the Patrick Morin store nearest you or the location you have selected for delivery.
Tips from experts

Tips from experts

Free in-store pickup

Free in-store pickup

Shipping to your home

Shipping to your home

Free in-store returns

Free in-store returns