FAQ

Customer service

Where can I send feedback and suggestions?

To send feedback and suggestions, you can write to us at [email protected].

Do you have a lowest price guarantee?

Patrick Morin always guarantees you the lowest prices on all products. If you find an identical item at a lower price elsewhere (local competitors located within a 25 km radius of your nearest Patrick Morin), you will be offered the same price - guaranteed! Same brand, same model, same manufacturer, same conditions (new, in stock product) upon presentation of proof deemed satisfactory. Our Best Price Guarantee excludes treated wood, spruce, OSB and plywood and does not apply to category or brand discounts, special promotions or prices of products you find at retailers who only sell online.

The item for which you are requesting a price adjustment must be in stock and available for sale. Our best price policy does not apply to limited time, limited quantity or special order items.

Items whose lower competitive price is the result of an advertising error, typographical error or promotion will not be considered for a price adjustment.

For example, promotional prices include, but are not limited to, those offered at the following special events: Black Friday or Cyber Monday sale, mega sales, Boxing Day and After Christmas promotions, manufacturer's original discounts or prizes, coupons or vouchers, bonus or free offers, the sale of discontinued or clearance items, the sale of showcase or demo items, the sale of refurbished items, the sale of open-box items, and any other promotion or event whose purpose is to offer an item at a lower price than the regular price.

If you don’t stock a product I need, can you special order it for me?

Our sales associates will be more than happy to find the item you need from the large selection of products available from our suppliers. Please note that there is a delivery delay on special orders and that returns are not accepted or may be subject to certain fees.

Do you give estimates?

Yes, we provide in-store support to help you estimate the cost of your projects. Whether you’re building a new home, renovating your bathroom, installing flooring or building a flower planter, our associates are standing by to give you the advice you need.

What services are available to contractors?

A team dedicated to contractors, personalized services, field representatives, extended hours to serve you better, delivery service and much more.

Do you sell gift cards?

Absolutely! You can buy gift cards at any of our stores in the amount of your choice.

What are the benefits of the PM Card?

The PM Card is a Desjardins payment method that lets you pay in installments over a maximum period of 60 months for purchases of $750 and more or over 6 months, interest-free, on purchases of $300 or more. Ask about this option at your nearest store.

Price adjustment policy

If a product that you purchased at the regular price goes on sale in the following days, you are eligible for the discounted price within 30 days of purchase, EXCEPT on end-of-season clearance items. The discount does not apply in such cases.

Online experience

Why do I need to choose a store?

When you visit our Website, the system automatically recommends a store. This store is assigned by default based on your location as suggested by the IP address of your Internet connection. The choice of a store lets our system check availability. Groupe Patrick Morin has stores of all sizes in many locations, each with its own speciality. The prices of some products can vary from one store to another based on many factors specific to each market.

Can I switch stores when browsing the Website?

Yes, you can always change to another store. When you do so, the prices and availability of some products may also change.

Why can’t I see the prices of products?

To see the prices of the products, you need to choose a store. The prices of some products, including building materials, are not listed online due to market fluctuations in pricing. To get the prices of these products, we suggest you visit or call one of our stores.

Are all the products available in store posted on your Website?

Most of our products are listed online, but some cannot be posted for various reasons.

How can I check if a product is available in one of your stores?

Please note that due to high traffic on our website, the inventories displayed on our website may not be a reflection of reality at the branch. Thank you for your understanding.

The quantities available in your store (based on the one you selected or as determined by geo-location) are posted on our Website. To give you as many options as possible, you will also find the availability of the products in 2 other stores nearest you.

If an item is out of stock, will it be available again?

Yes, we reorder most of the items posted on our Website.

What is your Store Pickup Policy?

Place your order in the morning and pick it up the same day! You will have a maximum of 10 days after placing your online order to pick up your items at your store. An email will be sent to you when your order is ready. You must wait until you have received it before visiting the store. When you arrive, please identify yourself and provide your order number (WEBCXXXXXX) at the Special Services counter at the front of the store.

We now accept third-party pickups! The person in charge of picking up your order will need to provide your name and order number (WEBCXXXXXX) for validation purposes.

Can I designate someone to pick up my order?

We now accept third-party pickups! The person in charge of picking up your order will need to provide your name and order number (WEBCXXXXXX) for validation purposes.

How to cancel an online order?

To cancel an online order with Patrick Morin, simply contact the pick-up/delivery store you selected when ordering. When calling, please have on hand your order information by referring to the confirmation email you received after making your purchase.

I placed an order online but I didn’t receive a confirmation email. Why?

For reasons beyond our control, some email companies block the transfer of emails or send them to the recipient’s spam folder. Please check your spam folder. If you still did not receive an email from us, write to: [email protected].

I selected "text" / "email" after entering my credit card number but never received my security code. I am therefore unable to complete my purchase.

If you have not received your security code, call the number on the back of your credit card to update your account information. Then, try to place your order again. Contact us at [email protected] if the problem persists.

Can I use a prepaid Visa or Mastercard to pay for online purchases?

No, our online store does not accept prepaid cards such as Visa and Mastercard.

Can I use a Patrick Morin gift card to pay for online purchases?

No, it is not possible to pay with a gift card on our website.

Return policy

Terms and conditions of our return policy

If you change your mind or if a product does not meet your needs, you can simply return the unused item to any of our stores within 90 days of purchase for an exchange or refund. Items must be returned unused and in their original condition. Proof of purchase (receipt) and original packaging are required for all exchanges and refunds. Refunds will be granted by the same method of payment. Items returned based on the conditions listed above without a receipt and/or original packaging will be refunded with a gift card in the amount corresponding to the lowest price in the system. Exceptions to the return policy. No exchanges or refunds on:

  • Special order products
  • Cut products
  • Mixed paints/stains
  • Personalized products
  • Clearance items
  • Products, such as toilet seats, gloves, for reasons of hygiene
  • Gas-containing items
  • Gift cards

Special orders

Deposits on special orders cannot be refunded if the merchandise is not picked up. Delivery fees are not refundable when returning a product. Products returned by our delivery trucks will be subject to shipping and handling fees. At all times, Patrick Morin reserves the right to refuse a return or exchange. Valid identification may be required when returning merchandise.

Delivery service

Do you deliver?

WEB ORDER DELIVERY

Thanks to a fleet of more than seventy-five vehicles, our professionals will quickly and efficiently deliver your materials to the site of your choice. One of our sales associates will call you within 24 hours to arrange a delivery date.

Patrick Morin Renovation Centres' comprehensive delivery service will meet all your shipping needs, regardless of the size of your project. For personalized delivery, to your home or to any construction site, you can rely on our experts.

All of our products are deliverable except for hazardous substances, chemicals and frost-sensitive materials. Some tools are also excluded for safety reasons.

Take advantage of one of our delivery options when making an online purchase. To obtain home delivery, you must choose a store that offers you at least one of the following options:

FREE HOME DELIVERY

  • For a limited time, get free delivery on purchases of $50 or more before taxes. Free delivery is not available for large, heavy or bulky items (see below).

CHARGEABLE HOME DELIVERY

  • A $50 delivery fee will be charged on orders containing large, heavy or bulky items such as: wood stoves, firewood, car shelters, pellets, treated wood, lumber, gypsum board, soil, mulch, compost, stone dust, stones, cement, concrete, rebar, batt insulation, plywood, OSB, joists, siding, composite siding, patio slabs, concrete blocks and shingles.

At the time of delivery, you will need to provide your name and order number (WEBCXXXXXX). We now accept delivery delegates. The person receiving your order will also have to provide this information for authentication purposes.


On-Site handling

We will not handle any merchandise on the delivery site.

What is the protocol for delivery people?

In effect for an indefinite period

Delivery is particularly important during this exceptional period because of the coronavirus. The health and safety of our employees and clients is OUR PRIORITY so we ask all our delivery people to comply with our protocol.

Here is an overview of the measures implemented:

  • Goods will be left outside buildings for the safety of clients and employees;
  • Social distancing will be respected by our delivery people, and this, at all times for the good of all;
  • If the terminal is to be used to close a transaction, it will be deposited in a place deemed safe so that the client may take it and insert his card himself;
  • After each delivery, the terminal will be disinfected;
  • Our trucks will be disinfected at the beginning and end of the shift.

The use of proper hygiene measures will slow the spread of the virus. We need to have a collective awareness in an exceptional situation like the one we are currently experiencing and that is why we do the utmost to offer our clients a safe delivery experience.

Tips from experts

Tips from experts

Free in-store pickup

Free in-store pickup

Shipping to your home

Shipping to your home

Free in-store returns

Free in-store returns